Help and contact

The AbiKuller app (AbiKuller Delivery on the App Store) and website are run by Prism Hooldus OÜ, registry code 16894703. Write or call — we normally answer the same working day, and within 24 hours at the latest.

How to report content

• Every chat message, listing, bid and review carries a Report button. Pick a reason, add a comment if you want — that is all it takes.
• The report reaches a moderator immediately. We look at every report within 24 hours and remove content that breaks the rules.
• When two different people report the same content, it is hidden straight away until a moderator has decided.
• If you cannot get into the app, write to info@abikuller.ee with the order number or a screenshot.

How to block a user

• Chats and profiles carry a Block button. After that you no longer see each other's listings or bids, and neither of you can write to the other.
• A block works both ways, no matter who set it. You can lift it at any time under Profile → Blocked users.
• If you block someone while an order is still running, our support team is told immediately — get in touch so the order can be closed properly.
• Support always stays reachable: it cannot be blocked.

What is not allowed on AbiKuller

• Insults, threats, harassment and hateful language.
• Obscene language and sexual messages.
• Fraud, fake listings and impersonating somebody else.
• Carrying prohibited goods and any other unlawful activity.
• Spam and posting the same thing over and over.

When the rules are broken we remove the content and warn the person. A serious or repeated breach closes the account.

See also the privacy policy, the terms of use and the account deletion page.