In effect from 16.06.2026 · Platform operator: Prism Hooldus OÜ, reg. code 16894703, Läänemere tee 62, 13914 Tallinn, e-mail info@abikuller.ee
1.1. AbiKuller is an online listings platform and an intermediary (information society) service within the meaning of the Information Society Services Act (InfoTS). The platform provides a technical environment in which service providers (such as couriers and drivers) and clients find each other and agree terms between themselves.
1.2. AbiKuller is not a carrier, a transport service provider, a transport organiser, an employer, or a party to the deal between users.
1.3. The platform does not set or calculate the price of services between users, does not select or assign providers, does not determine the route and does not control the performance of orders. Users resolve all of this themselves.
1.4. Three types of listings are published on the platform, each subject to different rules: (a) delivery of goods (parcels, food, documents); (b) paid passenger transport (“ride”, “transfer”); (c) ride-sharing (“carpooling”, cost-sharing).
2.1. Users are clients and service providers. Truthful information must be given at registration. The service provider confirms that they are entitled to provide the declared activity.
2.2. Each user is responsible for holding all permits, licences, registrations and insurance required for their activity and for meeting their tax obligations. In particular:
(a) for paid passenger transport the driver must hold a valid taksoveoluba (held by the carrier), teenindajakaart and sõidukikaart;
(b) for ride-sharing (“carpooling”) only the sharing of actual costs without a profit motive is allowed (ÜTS § 9 (3)); setting a per-seat price, a route tailored to the client, and systematic activity for income are not allowed;
(c) the service provider must hold appropriate insurance, including cover for commercial use of the vehicle where applicable;
(d) the service provider declares and pays taxes themselves (where necessary via a FIE, OÜ or business account).
2.3. AbiKuller does not verify or guarantee the legality of users’ services, but may request proof of licences and insurance and may suspend or close an account in their absence or upon breach of these Terms.
3.1. The client posts a request; service providers send offers; the parties agree the price and terms themselves.
3.2. Settlement takes place directly between users (for example, in cash or by bank transfer). AbiKuller charges no commission on deals, does not handle payments, and does not display or calculate the transport price.
3.3. For ride-sharing, the amount is limited to sharing the actual costs of the trip.
4.1. AbiKuller’s income comes from listing fees, membership fees and advertising, not from the deals between users.
4.2. The service provider membership fee is 20 € per month; the first 3 months are free. Invoicing and the application of VAT are governed by applicable law.
4.3. Non-payment of the membership fee results in suspension of access to platform features and does not create any liability of AbiKuller for users’ deals.
5.1. AbiKuller is responsible for the technical operation of the platform to the extent permitted by law.
5.2. AbiKuller is not responsible for the content of listings, the agreements between users, the quality, safety or legality of the services they provide, or for users holding licences and insurance and paying their taxes.
5.3. The limitation of liability applies within the mandatory provisions of the Law of Obligations Act (VÕS) and consumer protection law, and does not exclude liability that cannot be excluded by law.
6.1. AbiKuller processes personal data in accordance with the General Data Protection Regulation (GDPR) and Estonian law. The purposes, scope, retention periods and data subject rights are described in the Privacy Policy.
6.2. The user agrees to the data processing necessary for the platform to function and may exercise their rights at info@abikuller.ee.
7.1. A user may close their account at any time.
7.2. AbiKuller may suspend or close an account upon breach of the Terms, absence of the required licences or insurance, justified complaints, or unlawful use of the platform.
7.3. After closure, data is retained for the period provided by law, after which it is deleted.
8.1. AbiKuller may amend the Terms. Users are notified of material changes by email at least 14 days in advance.
8.2. Before the changes take effect, the user may close their account without negative consequences. Continued use of the platform after the changes take effect means acceptance of them.
9.1. These Terms are governed by the law of the Republic of Estonia.
9.2. Disputes are resolved through negotiation; failing agreement, by the competent Estonian court. A consumer has the right to turn to the Consumer Disputes Committee.
Prism Hooldus OÜ, reg. code 16894703, Läänemere tee 62, 13914 Tallinn. E-mail: info@abikuller.ee. Data protection contact: info@abikuller.ee.